Muganzi Safaris Terms & Conditions
Please take time to read the terms and conditions of Muganzi Safaris services. Confirming a safari with Muganzi Safaris assumes that you have read, fully understood, and accepted the terms and conditions described below.
-
BOOKINGS
1.1 Muganzi Safaris provides transportation, accommodation bookings, restaurant meals, excursions, and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of Muganzi Safaris’ knowledge and based on the latest information available. Muganzi Safaris cannot be liable for modified information from third parties or any obvious typing errors.
1.3 To reserve flights and gorilla permits, we need your full names as they appear in your passport, your nationality, and passport number.
1.4 Before confirming a safari, the client must inform Muganzi Safaris of any preferences and special requests, such as medical needs, diet, disability requirements, or any other needs. Muganzi Safaris will meet these requests if possible.
1.5 All packages are subject to availability and are not guaranteed until confirmed. Many lodges and hotels offered by Muganzi Safaris have limited capacity, so it is essential to book early.
1.6 Should you wish to amend your reservation, Muganzi Safaris will adjust it where practical and possible and confirm accordingly. Muganzi Safaris reserves the right to charge an amendment fee relative to the actual costs, which will be added to your invoice.
1.7 Muganzi Safaris reserves the right to change or re-adjust the tour schedule, transportation, accommodation, or services in the event of unforeseen circumstances before arrival. Any changes will be communicated as soon as possible.
-
PRICES
2.1 Prices quoted are as per the itinerary and include, unless otherwise stated: accommodation, meals as indicated, sightseeing, park entrance fees, ranger fees, airport transfers (where applicable), ground transportation, English-speaking driver/guides, and bottled mineral water in the vehicle.
2.2 Expenses not covered include: international and domestic airfares, visas, passports, meals not mentioned, drinks (except mineral water in the vehicle), tips, laundry, travel insurance, and other personal items.
2.3 Prices on the website or quoted to clients are subject to change without notice and are not guaranteed until confirmed in writing.
2.4 Muganzi Safaris reserves the right to adjust prices at any time in response to exchange rate fluctuations or increases in tour costs. However, every effort will be made to minimize any increase.
-
EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat. Wildlife sightings are not guaranteed. Always follow instructions from guides or rangers.
3.2 A gorilla or chimpanzee permit allows you to track primates but does not guarantee sightings.
3.3 Accommodation is based on twin or double occupancy with private bathrooms where possible. Single rooms may be available for a supplement fee, but availability is not guaranteed.
3.4 Muganzi Safaris reserves the right to substitute equivalent or superior hotels. If not available, the next best or superior standard hotel will be suggested (extra costs may apply).
3.5 Transport depends on the number of clients and itinerary routes. Vehicles are maintained but Muganzi Safaris cannot accept liability for punctures, breakdowns, damage, or delays due to poor road conditions.
3.6 Experienced English-speaking driver/guides are essential for the safari. Only Muganzi Safaris’ drivers are allowed to operate company vehicles. Their decision on routes and safari matters is final.
3.7 Muganzi Safaris may alter routes, arrangements, or cancel tours due to unforeseen circumstances such as road closures, bad weather, national park issues, or security concerns. Alternative arrangements will be made where possible.
3.8 Muganzi Safaris may employ subcontractors to deliver services.
3.9 Muganzi Safaris reserves the right to refuse participation if a client’s behavior causes danger, damage, or inconvenience. No refunds will be provided in such cases.
-
PAYMENT
4.1 A 30% deposit of the basic program rate is required to confirm a safari. Full payment for gorilla permits is required to reserve them.
4.2 The balance must be paid no later than 42 days before safari commencement unless otherwise agreed.
4.3 Bookings made within 42 days must be paid in full upon confirmation.
4.4 Failure to pay on time gives Muganzi Safaris the right to cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer, or cash before the safari starts. Payments by VISA attract a 5% service charge. Credit card payments must be completed at least two months before your safari. Traveller cheques are no longer accepted.
4.6 Clients bear the full costs of international transactions or the 5% credit card service fee.
-
CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and are effective upon actual receipt by Muganzi Safaris.
5.2 Cancellation charges on the basic program rate are as follows:
- 60+ days before arrival: 10% charge
- 59–32 days before arrival: 25% charge
- 31–8 days before arrival: 50% charge
- 7–3 days before arrival: 75% charge
- 48 hours or less before arrival: 100% charge
Muganzi Safaris reserves the right to deduct all incurred expenses from the amount paid.
5.3 Gorilla permits and air tickets are 100% non-refundable.
5.4 No refunds are made for unused services, late arrivals, or no-shows.
-
COMPLAINTS
6.1 Muganzi Safaris strives to exceed your expectations. Your suggestions are welcome for service improvement.
6.2 Complaints should be reported immediately to a Muganzi Safaris representative and the relevant service provider to resolve the issue.
6.3 If unsolved, the complaint must be submitted in writing no later than 30 days after the tour.
6.4 Liability for complaints not reported following the above procedure cannot be accepted.
-
LIABILITY
7.1 Muganzi Safaris will do its best to ensure services are efficiently carried out but cannot control third-party providers. Therefore, Muganzi Safaris is not liable for supplier errors or omissions.
7.2 Muganzi Safaris is not liable for any personal injury, loss, or property damage.
7.3 The company is not responsible for loss or damage to personal belongings.
7.4 Muganzi Safaris cannot accept liability for events beyond its control, including flight delays, political unrest, strikes, epidemics, natural disasters, or extreme weather conditions.
7.5 Travel agencies must ensure clients have proper passports, visas, permits, and health documents.
7.6 Clients must take health and safety precautions and seek medical advice before traveling.
7.7 Clients should purchase comprehensive travel insurance before coming to Uganda. Local emergency evacuation coverage is available during the safari.
7.8 The laws of the country govern Muganzi Safaris’ liability. All claims are subject to the jurisdiction of local courts where incidents occur.